Welcome to Zibster Custom Website!

Please take your time to fill out the questionnaire below with as much accuracy and detail as possible. Our team will base your Zibster Custom Website on the content you provide and your answers to this questionnaire.

Your Custom Site will be designed on Zibster’s template platform. This design service provides a custom touch within the framework of the Zibster platform and includes creating custom design elements to represent your business. This includes:

• Your content and images being placed and styled on a Zibster template
• Max 10 pages (recommend 300 words per page)
• Max 200 images (recommend 15-20 images per gallery)
• Application of custom code, if appropriate
• Three (3) rounds of revisions
• Up to 10 hours of service time (this includes time spent on the phone with our team)

This service does not include setting up a Store, Forms, Mood Boards, Scheduler, or Blog or preparing copy for your website. The service is limited by the technological limitations of the Zibster template system.

Review more details about how this service works.

This service must be completed within 30 days. The actual timeline is dependent on how quickly we receive your questionnaire, content, and feedback. See the service agreement for more details.

1) Submit your completed questionnaire

2) Schedule your initial consultation

• You will receive a link to schedule your call with your project manager by email once your questionnaire has been received. This will be your opportunity to discuss your design timeline and the terms of your design service with your Pro Web Services Account Manager.

3) Gather and submit content to your Pro Web Services Account Manager for review

• Note: Your designer will not begin the design process until all of your site's content has been received. You will have the option below to indicate that you will either create & send us a Dropbox folder or that you would like us to create & share one with you. We suggest letting us create & share on with you unless you are already familiar with using Dropbox.

4) Receive initial site mock-up of core pages, including home page and 2 secondary pages

• You will receive your mock-up within 7 business days of receiving your content.

5) Review site, submit design edits 

• Your service includes 2 rounds of website design edits. Your Pro Web Services Account Manager requires (by email/in writing) a full, detailed list with any revisions or changes to ensure nothing is missed with future updated drafts. We cannot act on feedback which is not received in writing.

6) Launch Website

• Once your custom website is completed, our Web Consultants and Customer Support Team will take care of your domain setup and get your website launched. Our Web Consultants are also available to help you learn how to use, update, and maintain your new website. This includes helping you connect your existing domain to your new Zibster Custom Site or helping you purchase a new domain through your Zibster control panel.

Please provide below what you would like each of your menu items to be titled (such as Home, About Us, Contact, etc).

If you're interested in having us create or optimize your website text, ask your project manager about our copy writing services or visit https://writingservice.zibster.com for more information. 

If you're interested in having us create or optimize your social media business pages, ask your project manager for details or visit https://socialspark.zibster.com for more information.

Review examples of fonts available in the Zibster Website Builder

You can find more information about our Logo Design service here: https://www.zibster.com/logo-design or feel free to give us a call 844.353.3412 and we're happy to answer any questions you have as well. 

Visual elements are a great tool for describing your vision. Please provide up to 3 websites you would like to use as inspiration for your new site's look.

The Zibster Custom Site Service is limited to a 30-day service term and includes 10 hours of total work done by our Pro Services Team. This 10-hour work limit includes time spent building your website, as well as any consultations and follow up discussions. The Service is limited to adjusting templates and creating custom design elements to represent your business. The Service is limited by technological limitations of the Zibster template system. During the Service, if any questions or issues arise unrelated to the Service, they will be handled by our support department.

The Zibster Custom Site Service is not an ongoing service. No adjustments will be made after the Service is complete. Additional requests that fall outside of the 30-day service period or 10-hour work limit will be considered a separate, custom service and billed at a standard rate of $150/hour.

A maximum of 10 pages will be designed. The Custom Site Service includes three (3) rounds of revisions. 

Before we begin designing your site, we require your content, including text and images desired on your new site. 

The Service is limited to building and launching one (1) website. The Service does not include copywriting or marketing work or the set up of other products (e.g., Blog posts, Ecommerce, Mood Boards, Forms, Marketing). If you’d like to have us set up any of these other products, it will be considered a separate, custom service and billed at a standard rate of $150/hour. 

The Service shall be completed within 30 days of project inception (the date of your initial consultation). After the 30 days have passed, Zibster's work on the Service is complete. 

A sixty (60) day money-back guarantee applies to unstarted Zibster Services; however, once a Service has begun, the money-back guarantee no longer applies, and will not be refunded. Because of the nature of the Services, Zibster cannot give refunds after it has begun or completed its work. The submission of this questionnaire constitutes the start of the Service and our work.

Please see the Zibster Services Agreement for full details of this Service.

If you have any questions about the Service or the agreement, please call us at 844.353.3412,  Monday - Friday, 9AM - 6PM Eastern Time. Please note that Pro Services Account Managers work on a scheduled call basis and therefore may not be available when you call in.